SM Mall and a tenant concern
How many malls in the Philippines could you name in 5 seconds?. I think like the Jollibee burger, a very famous fastfood chain in the Philippines for the masses. SM would be the first in your mind if you are a Filipino especially for the minimum wage or above average earner leaving in major cities.
Have you wondered how tenants are treated or rather what are the level of respect the SM Mall is giving to their valuable tenants?. If I am not mistaken, the tenants are the lifeblood of the SM Malls. Don't get me wrong, I am talking about the stores and kiosk outside the department store but within mall premises inside. To avail or rent a commercial space in the SM Mall, you need to talk to their leasing representative. For first time/new and applying tenants, are you treated with value by these representatives especially if you are talking to their officers?. Or for those who had been/are tenants, are you feeling the same good treatment when you first arrive or are you being implicitly bullied at certain point, meaning you see something is amiss but when you question their double standard policies you are treated wrongly as if they (SM) are the ones paying the tenants.... TENANTS ARE CUSTOMERS.
How many tenants complaints against the management of SM especially the malls?, are all being rectified?, or is a tenant treated as troublemakers and their tenant contract not renewed if they complain?. Tried searching online for complains against SM Mall but only a few can be found, very, very few do post online -- odd. They (SM) must have a very good damage control department out there. Is this how it is? or just arrogance on the part of certain SM Mall personalities.
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