In Globe We Trust? -- Bayantel's service woes
Were we led to believe that the sale of Bayantel will lead to a better service to Bayantel's consumers?. Can we say that Bayantel internet service is below standard?. Did Globe bought Bayantel just for the purpose of shutting down a third telecommunication provider?. Are Philippine consumer really, really, at the mercy of monopolistic or rather duopolistic companies?. Where's consumer protection?
If you are a Bayantel user, had you felt being treated like a second rate consumer of Globe's support services?. Yes Globe!, the company that bought Bayantel. Had anyone tried complaining at any Globe center about your Bayantel phone or internet concerns?. I think Globe got their hands full just to maintain Bayantel's customers. It's been a couple of months now and it's not even an improvement to Bayantel's internet and phone services.
Is there a commitment by Globe Telecom to improve Bayantel's service or it's a ploy to transfer existing Bayantel customers to Globe's own clientele?. I say clientele because it seems that until now Globe's support operation does not even have a full grasp in handling concerns of Bayantel customers.
You don't even need to be a real Globe customer. Try talking or complaining to a Globe support staff. You can feel something is really wrong with their service.
Do you get a sense that Filipinos are being treated as stupid people by these big corporations, gullible consumers that can be pacified with gadgets and freebees to counter balance a lousy service?.
If you are a Bayantel user, had you felt being treated like a second rate consumer of Globe's support services?. Yes Globe!, the company that bought Bayantel. Had anyone tried complaining at any Globe center about your Bayantel phone or internet concerns?. I think Globe got their hands full just to maintain Bayantel's customers. It's been a couple of months now and it's not even an improvement to Bayantel's internet and phone services.
Is there a commitment by Globe Telecom to improve Bayantel's service or it's a ploy to transfer existing Bayantel customers to Globe's own clientele?. I say clientele because it seems that until now Globe's support operation does not even have a full grasp in handling concerns of Bayantel customers.
You don't even need to be a real Globe customer. Try talking or complaining to a Globe support staff. You can feel something is really wrong with their service.
Do you get a sense that Filipinos are being treated as stupid people by these big corporations, gullible consumers that can be pacified with gadgets and freebees to counter balance a lousy service?.